FAQ’s

Do I need a referral to see a practitioner?

No, you don’t need a referral to see any practitioners at Kilmore Wellness Centre. All you need to do is call and make an appointment or book online.

What do I have to do for my first appointment?

We ask that you arrive 10 minutes earlier for your first appointment to fill in some paper work about yourself.

What should I wear to my appointment?

Loose comfortable clothing is ideal to wear to your appointment. Some appointments may require a few layers of clothing to be removed.

Should I bring my ultrasounds and x-rays with me?

Yes, please bring with you anything relevant to your complaint like x-rays, ultrasounds, CT, MRI scans and reports.

Do you have EFTPOS?

Yes we have eftpos facilities onsite at all our clinics.

Can I claim private health insurance?

We have HICAPS facilitles available at our clinics, so if you have ‘extras’ cover with your private health insurance we can claim on the spot. All you have to do is pay the remaining gap.
Here are some of the many health insurance companies that we deal with:

Do you bulk bill?
Yes.  If you have been given an EPC (Enhanced Primary Care Program) from your doctor we can bulk bill your appointment. 

 

An EPC is a doctor’s referral form that funds up to 5 visits in a calendar year across the services Physiotherapy, Osteopathy Chiropractic, Podiatry, Exercise Physiology & Dietetics. It is provided for patients with chronic, ongoing pain and conditions.
 
PLEASE NOTE:
 
Mon-Friday – 9am – 4.30pm
All EPC Medicare referrals will be bulk billed – no out of pocket expense.
 
AFTER HOURS:
Mon-Friday from 5pm.
Saturday all day.
 
EPC Medicare referral – Out of pocket fee
Standard $9.20
Concession $6.20
 
Full consultation fee must be paid for after hours consultations.  Rebate will be reversed into your savings or cheque account on the same day.  Credit Cards will not be accepted for after hours payments with bulk billing rebates.
Do you treat Workcover, DVA, NDIS, TAC?

Absolutely and more! 

Please note:
DVA: A doctors referral is required for your first visit and then every 12 visits a new referral will be requested. No out of pocket fee.

• Workcover: After your employer has paid the gap required, we can then provide you will full costs covered by Workcover. All we need is your Claim number, case manager and we can organise this all for you.
Let us know if you are covered by any other third party and we can liaise directly with them for your payment.

Are there any concession rates available?

If you are a student or a pensioner we can offer you a discount on your consultation.

Do I have to pay on the day of appointment?

Yes, we ask that your payment is settled on the day of your treatment.

What happens if you are late for your appointment?

If you are more than 10 minutes we will ask that you reschedule your appointment. Be aware that the time late will be deducted from your allocated appointment time.

What is your cancellation policy?

From the 1st March 2020 a cancellation fee will apply to any appointments missed or cancelled within 12 hours of a scheduled appointment.

The cancellation fee will be 50% of the consultation price.

Pricing

*Private Health Insurance Claim Number

Myotherapy

Standard Appointment $68 *(205)
First Visit Standard Appointment $73 *(105)
1 Hour $102 *(205)

Physiotherapy

Standard Appointment $73 *(505)
First Visit Standard Appointment $85 *(500)

Exercise Physiology

Standard Appointment $79 *(202)
First Visit Standard Appointment $85 *(102)

Podiatry

Standard Appointment – Nails & Skin
Biomechanical – Foot & Leg Pain

Standard Appointment $65 *(012)
Biomechanical $65 *(012)

First Visit Standard Appointment $75 *(002)
First Visit Biomechanical $85 *(002)

Osteopathy

Standard Appointment $75 *(1802)
First Visit Standard Appointment $80 *(1804)

Chiropractic

Standard Appointment $60 *(1005)
First Visit Standard Appointment $75 *(1005)